Returns & Exchanges
At Ellington Pens, we want you to be completely satisfied with your purchase. If your new writing instrument doesn't meet your expectations, you can return or exchange it within 30 days of delivery.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully place the pen in its original luxury presentation box and secure it within a padded shipping mailer to prevent damage during transit.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Quality Inspection & Refund
Once our team inspects the item to ensure it is in original condition, we will process your refund or ship your exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing